Support, Care & Optimization

After the rollout is before the optimization. We make sure your DocuWare solution runs smoothly, stays up to date and evolves with your company.

What you can expect from us

Ongoing user support

Direct help with questions about daily usage:

System monitoring & maintenance

Release & update support (DocuWare Cloud)

Making sure everything works correctly after updates.

Extensions & new workflows

e.g.:

Process

To keep you continuously up to date, we offer support, consulting and ongoing optimization work.

We look at your current situation to get the full picture.

Here we define to what extent you need support and care.

We define our communication channel so you know where to reach us.

We support you continuously and keep an eye on your system.

How quickly do you respond in a support case?

We define response times individually (e.g. 4h, 8h or 24h).

What does ongoing support cost?

Individually depending on scope — monthly flat rate or hour packages.

Do we need our own DocuWare admin?

Not necessarily — many customers outsource this completely to us.

Let's Talk