ZOICHTER

Support

Support

Contact our support team

+43 1 388 10 88 88servicedesk@zoichter.com
Support request24/7 Emergency request
Remote support

Remote support in three steps

You’re on the phone with us and we should take a look at your screen? It’s this simple:

1

Download

Click the download button. No installation required.

2

Run

Open the downloaded file — the support tool starts right away.

3

Read us the ID & password

Tell us the displayed ID and password on the phone — we’ll connect.

Download for Windows
Different operating system or variant?
Windows – portable (.exe, no installation)Windows – installer (.msi)macOS – Apple Silicon (.dmg)macOS – Intel (.dmg)Linux – Debian/Ubuntu (.deb)Linux – Arch (.pkg.tar.zst)Linux – Flatpak
Security

Your connection runs through our own servers

Our support tool is based on RustDesk and uses our own infrastructure exclusively: the rendezvous and relay server is support.zoichter.com. No data flows through third-party servers. Every session is end-to-end encrypted — and only possible while you have the tool running and actively share the ID and password with us.

Notes for your IT department (if the connection is blocked)
  • The tool is a self-hosted RustDesk client. Rendezvous and relay server: support.zoichter.com.
  • Only outbound connections to support.zoichter.com are required: TCP 21115–21117 and UDP 21116 (optionally TCP 21118–21119 for WebSocket).
  • No inbound port openings, no VPN and no browser extensions required.
  • Sessions are end-to-end encrypted. Without the tool running and the verbally shared one-time password, no access is possible.